Frequently Asked Questions

We accept the following payments: Amazon, American Express, Diners Club, Discover, JCB, MasterCard, PayPal,
Visa and corporate purchase orders upon approved credit.

Corporate Checks and Terms:
Contact us to set up terms


We are required to add 6.35% sales tax to any order being shipped to Connecticut, all other orders are tax free.

Orders going outside of the United States including Alaska and Hawaii please call 860-871-0401 or
for a quote. If you would like to use your own shipping account # please
contact us. Shipping times can change without notice.

Order Processing:

Orders are processed the next business day after they are received. All of our products are made to
order and require different lead times. Lead times are displayed on all product pages and are approximate
depending on the manufacturer.

Warranty Information:
We offer a 1 year warranty on all STI manufactured products. All other products are covered by the
manufacturer's warranty. Warranty information is displayed on all product pages.

Return Policy:
We insure all deliveries 100% against loss or damage. If your item is received damaged or defective please
contact us as soon as possible so we can resolve any issues.

Please contact us within 14 days of receipt regarding all returns. A return merchandise authorization number
(RMA) must be assigned in order to return a product. If a product is returned without an RMA, a credit will
not be issued.

All items must be returned in brand new, saleable condition, with all parts, and in original packaging within
30 days of receipt. Items that have been installed are not returnable. The customer is required to prepay
all shipping/freight charges that incur when an item is returned.
Systems and Technology International Inc.
will pay the return shipping costs if the product arrives damaged, is deemed defective, or was shipped
incorrectly. All returns are subject to a 10%-50% restocking fee, depending on product line. Please contact
us for more details.

Special order items cannot be returned* and include:

Tables/workstations in which options are chosen are considered to be special orders.

Changes and cancellations may be subject to a change/cancellation fee. For questions regarding our
return policy please contact us at or 860-871-0401.

*In certain cases, special orders may be authorized for a return. Please contact us for more details.